Job Vacancy Multan, Punjab Position Customer Services Consultant at Vivo mobile Company

Vivo mobile Company is inviting applications for the role of Customer Services Consultant in Multan. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.

Vivo mobile Company operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.

Job Information

Job Description

• Answer all customers’ telephone inquiries and feedbacks with enthusiasm and patience;
• Timely, polite and professional answers to customers’ telephone inquiries to maximize customer satisfaction;
• Report complaints and problems to the manager according to the process, and follow up the progress until they are solved;
• Make follow-up calls to customers and record the results faithfully;
• Timely convey the problems found during the follow-up calls to relevant persons, and track the results;
• Timely convey the customer’s telephone consultation to the relevant persons of the customer service center;
• Warmly greet customers who come to the customer service center and receive their mobiles;
• Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;
• Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;
• Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;
• Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;
• When picking up the phone, the ringing sound shall not exceed three times;
• No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;

What do we offer?

For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.

Job Types: Full-time, Fresher

Pay: Up to Rs50,00.00 per month

Education:

• Bachelor’s (Preferred)

Location:

• Sahiwal (Required)

Work Location: In person

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address